No replies to emails, poor customer service I placed an order on 10/29. Have emailed them several times to find out when it will ship. They have not replied to any of my emails. How can you run a business without customer service?? This is a gift for my parents 50th anniversary which is on 11/10. They have provided no indication as to when it will arrive and no response. Plus they have no # to reach them.

Softball blankets We couldn't be happier with our softball team blankets!! The quality is fantastic and delivery was super fast! Can't wait to give these to our girls at banquet time. Thanks so much for these and and for the incredible customer service! You guys are awesome!!!

Great gift, good quality! I was looking for something that I could get my wife for our anniversary. I came across Family Panda as was a little skeptical because of how their web address looked until I read the reviews. The Website was easy to use and the communication was good. They were able to get my order to me 8 days after I placed my order. The only thing I didn't like was the freight company they use. They don't give much for communication as to where your package is at, and the information they do give isn't very accurate.

Excellent customer service My order ended up slightly delayed. They communicated with me through the entire process and sent me a second when the first was possibly “lost.” I never even had to reach out to them they contacted me first. Which was so nice. I hate having to track down orders, and then track down someone from customer service. I ended up getting both packages. They were great quality, which I wasn’t really expecting since the price was so reasonable. I will definitely be ordering from family panda in the future.

Nervous Husband Ordering Before Christmas I ordered our wedding song printed on canvas with my wife & my picture in the middle; our song was pretty unique and obscure, but the folks at Family Panda did an excellent job with the design - all from just the song title and artist. My wife will absolutely love this when she opens it on Christmas morning. Also, I got a little nervous ordering so close to Christmas, and sent an email asking if it would be on time. Family Panda responded and assured me it would be here a week before, and it was. I am extremely pleased with their product.