Thank god I was able to communicate… Thank god I was able to communicate with someone and get my bookings booked. The website is dysfunctional and from my experience does not even work. Rashida was very helpful.

Very prompt responses and helpful to…Thanks Milbo! You we're very helpful :) Very prompt responses and helpful to chat with. Usually I'm super disappointed with customer service because I can't seem to talk to rational, helpful people. This was a complete 180 from my usual experience, very satisfied!

Easy to purchase Easy to purchase lots of good options to enjoy

Advertised discount not honored The advertised discount of 20% off wasn’t honored when I paid and the normal price was charged. I contacted Virgin Experience Gifts and they promptly apologised and said a refund will be organised into my credit card. Great service. My friend who I gifted the experience to of going to the Top of the Rock loved it. Thanks Chantelle.

"does not expire" but must pay extra... Received as a gift years ago. Admittedly it's a bit late in redemption, but the voucher says "does not expire" with not other stipulations. Just tried redeeming it, and now it's requiring we pay the price increase, as it's been longer than 9 months. Nothing on the voucher mentions this. Lame. Overpriced in any case.