"does not expire" but must pay extra... Received as a gift years ago. Admittedly it's a bit late in redemption, but the voucher says "does not expire" with not other stipulations. Just tried redeeming it, and now it's requiring we pay the price increase, as it's been longer than 9 months. Nothing on the voucher mentions this. Lame. Overpriced in any case.

Extremely difficult communication and no customer service number… I had asked my voucher to be gifted to my sister in San Francisco, CA to be used for any experience. But instead, what she got was a voucher that can only be used in iFly in Frisco TX. I have been trying to solve this problem ever since and there is no one I can talk to.

They WILL fix things We signed up for tours over the weekend using Virgin Experience but had some confusion over the scheduling of tour packages (we wanted one with drinks and one without but it ended up being too complicated). The tour operator was not very helpful (20+ emails and end result was ‘talk to Virgin’). Stressful. In the end, and once Monday rolled around and customer service was back, Virgin resolved the issues. Make sure to have good documentation.

100% SCAM!!! Buyer beware!!! They were running a promo for 20% off of a travel experience. While you can't pay for experiences directly with points, they did advertise that you can use points to buy a gift card and then use the gift card to pay for the experience. So I purchased the non-refundable gift cards only to find out that they won't apply the promo code of 20% off if you use a gift card to pay. These were not discounted gift cards. I paid full face value for them. The promo would have saved me $140. After spending four hours trying to speak to someone from customer service I just accepted that I'd been scammed and decided I'd have to pay the extra $140, so I did. After completing the $700 purchase, it wouldn't allow me to actually book the experience. The rep I was working with told me it was a website malfunction and that they'd email me later when it was fixed. They actually did email me later... only to tell me that they no longer offer the experience I'd just paid $700 (non-refundable) for. So now I'm out $700 and four hours of my time with nothing to show for it except frustration. Where I come from, if you take $700 from someone and give them nothing in return, it's called theft. How is this different?

An Excellent Experience We were pleasantly greeted to our dance lesson with a bottle of champagne while we decided which dance style was best for us. Our instructor was kind and patient. She explained everything in detail. It was an incredibly excellent experience. We genuinely enjoyed ourselves and are looking forward to continuing rumba lessons together.