My family and I had booked an… My family and I had booked an experience and unfortunately had to cancel due to weather conditions. The company we went through for the experience was awesome enough to refund our credits and,Bulelwa X, assisted us in getting our credits back on our Virgin Experience account. Super easy to work with and very fast. Thank you!!!

Incredible Acrobatics Flight Experience I had an absolutely fantastic time with this flight experience! Sergey, my pilot, was incredibly skilled and ensured I felt comfortable throughout the entire flight. The maneuvers were exhilarating, and I could truly feel the g-forces as we performed the aerobatics. It was a thrilling experience that I won't forget anytime soon. Highly recommended!

Extremely difficult communication and no customer service number… I had asked my voucher to be gifted to my sister in San Francisco, CA to be used for any experience. But instead, what she got was a voucher that can only be used in iFly in Frisco TX. I have been trying to solve this problem ever since and there is no one I can talk to.

Purchased an exp website… Purchased an experience- but website issues mean it’s impossible to book. Have been chasing for a week now for this to be resolved, but no reply other than ‘please bear with me a moment’ Have requested refund, and whilst this request has been assigned to my original enquiry - again no substantive response.

100% SCAM!!! Buyer beware!!! They were running a promo for 20% off of a travel experience. While you can't pay for experiences directly with points, they did advertise that you can use points to buy a gift card and then use the gift card to pay for the experience. So I purchased the non-refundable gift cards only to find out that they won't apply the promo code of 20% off if you use a gift card to pay. These were not discounted gift cards. I paid full face value for them. The promo would have saved me $140. After spending four hours trying to speak to someone from customer service I just accepted that I'd been scammed and decided I'd have to pay the extra $140, so I did. After completing the $700 purchase, it wouldn't allow me to actually book the experience. The rep I was working with told me it was a website malfunction and that they'd email me later when it was fixed. They actually did email me later... only to tell me that they no longer offer the experience I'd just paid $700 (non-refundable) for. So now I'm out $700 and four hours of my time with nothing to show for it except frustration. Where I come from, if you take $700 from someone and give them nothing in return, it's called theft. How is this different?