Great customer service! Great customer service! Rasheda was very friendly and prompt to response each email. Resolve my issue quickly.

An Excellent Experience We were pleasantly greeted to our dance lesson with a bottle of champagne while we decided which dance style was best for us. Our instructor was kind and patient. She explained everything in detail. It was an incredibly excellent experience. We genuinely enjoyed ourselves and are looking forward to continuing rumba lessons together.

Ted from the Chinatown food tour in San… Ted from the Chinatown food tour in San Fran was very informative and friendly. Ted took the time to accommodate food preferences for my partner. I enjoyed tasting different Chinese dishes.

They WILL fix things We signed up for tours over the weekend using Virgin Experience but had some confusion over the scheduling of tour packages (we wanted one with drinks and one without but it ended up being too complicated). The tour operator was not very helpful (20+ emails and end result was ‘talk to Virgin’). Stressful. In the end, and once Monday rolled around and customer service was back, Virgin resolved the issues. Make sure to have good documentation.

Advertised discount not honored The advertised discount of 20% off wasn’t honored when I paid and the normal price was charged. I contacted Virgin Experience Gifts and they promptly apologised and said a refund will be organised into my credit card. Great service. My friend who I gifted the experience to of going to the Top of the Rock loved it. Thanks Chantelle.