WinXDVD help I was very happy to have contact with support personnel like Ricky Ma. It was great that he responded to my email in less than 24 hours. Just knowing that someone will look into helping me troubleshoot issues gives me confidence in the product and the company. With Ricky's help I was able to try some alternative options to fix my problem.

I'm a newbie to ripping I'm a newbie to ripping. Ricky of WinXDVD walked me patiently through the steps of ripping some training DVD's to MP4 format, saving me a lot of the time it would have taken me to read a manual. His advice was expert, fast, succinct and helpful. He could have done no more than to point me at the manual, which is what another ripping software provider did, but stuck with me through a number of questions.

AVOID 30 day money back guarantee not honored; note other reviewers seem to have the same complaint. Shortly after placing an order with them my bank issued me a new card and a fraud warning. Shortly after creating a user login with the vendor to pursue a return, that email and password combination were leaked to hackers, who have attempted to access various accounts of mine.

Incurred a problem with the new AI Upscaler Incurred a problem with the new AI Upscaler. Contacted Support by e-mail over the New Year period not expecting any response until the end of the holidays. Contact continued into New Years Day and the problem was solved (as simple as updating my GPU Drivers so probably down to me). What can I say but service beyond expectations. Incidentally I've found the Win X family of products excellent to use and this was the first issue I've had over those six years.

Love this software Love this software, works like a charm. I've had it for at least a couple of years and hasn't skipped a beat. I did have a problem with a particular dvd; made an enquiry and within 10 hours got a reply and a resolution (I just needed more info than usual - a particularly difficult dvd).