WinXDVD help I was very happy to have contact with support personnel like Ricky Ma. It was great that he responded to my email in less than 24 hours. Just knowing that someone will look into helping me troubleshoot issues gives me confidence in the product and the company. With Ricky's help I was able to try some alternative options to fix my problem.

Outstanding Customer Service This company has outstanding customer service. I had an issue with licensing issues and it was resolved to my complete satisfaction. It is rare to find a business committed to customer satisfaction anymore. I am quite impressed with both the quality of the programs and the service. I highly recommend this company if you are in need of any of these programs.

PLEASE DISREGARD MY PREVIOUS REVIEW Please disregard my review of 19 February 2021 titled "DO NOT BUY". I have now discovered that my 35 home movie DVD-RW were finalised in VR mode, which is not recognised by all DVD players. The external CD/DVD drive attached to my windows10 laptop would not read these discs hence the message "damaged/unreadable disc. I have re-finalised some of the discs in V mode which is read by universal dvd players/drives. I am glad to say that WinX DDVD Ripper now reads the discs I have converted & I have now purchased the program. Future customers please note that any home made DVDs, ie home movies burned to disc on a DVD recorder should be fialised in video (V) mode instead of VR mode if you wish to convert to digital copies.

My old laptop was failing My old laptop was failing, so I purchased a refurbished one, and I wanted to keep winxDVD. However I could not find my product key. Contacted winxDVD customer services, who not only gave me the correct key, they also provided detailed information with speedy replies. Top notch company.

I'm a newbie to ripping I'm a newbie to ripping. Ricky of WinXDVD walked me patiently through the steps of ripping some training DVD's to MP4 format, saving me a lot of the time it would have taken me to read a manual. His advice was expert, fast, succinct and helpful. He could have done no more than to point me at the manual, which is what another ripping software provider did, but stuck with me through a number of questions.