I've had a server with them for 2 days… I've had an Ark server with them for 2 days now, around 50 hours or so. The first day it ran fine, but at the 26 hour mark it went down, and has been down since. Sent a ticket to customer service when it went down at 10:17 pm est last night, it is currently 8:33 pm tonight (over 22 hours later) and yet still not a word from them. I moved all of my dinosaurs and items over and it's looking like the server isn't coming up anytime soon with this neglectful customer service. If there is a problem with one of their servers or a mistake on my end it would be nice to know, as long as someone would get a hold of me and let me know what's going on.

Not very good become Not even usable! I can't even edit the Engine.ini file. They have some weird "configuration editor" that takes the place of a normal text editor. So you're locked into whatever settings they feel like you having. When I went to contact customer service they basically blew me off and didn't address any of the issues I was bringing to them. I'd write 5 or 6 paragraphs of well thought out questions and get a flippant one or two sentences back that wouldn't resolve anything. I would not recommend Eternal Hosting to anyone. Find someone else. Update: Since the beginning of November the site stopped responding to tickets. I submitted a cancellation ticket on the 10th of Nov and have heard nothing over the past two weeks.

Zero Tech Support (Even when they mess up) Zero customer service. I have multiple tickets open for 3 weeks now with no response. This happened in the beginning of this year also, it took 1 month to get the server back up, the gave me a $9 credit for it but then never used the credit and continued charging my card. At this point, I'm going elsewhere and I've had to dispute my current CC charge with them because they are not responding to cancellation either.

Server became unavailable and support remains silent Server became unavailable 2 days ago. I can't neither reload it from customer panel, nor connect and reload it from control panel. I thought that it's not a big problem. Support can reload server from their side and everything will be good. So I opened ticket #901912 on 3.11.2018. Still recieved no answer and server unavailable.

Rip OFFS!!! when it works its great. When I try to make any changes... things get a bit messier. The customer service needs work. when I am having problems with the game server is not working right and I make a service ticket, the response I get is very bare bones (along the lines of "did you do *this*" no instructions) and I usually have to wait between 3 - 6 hours for any response even though the website claims 24/7 support. EDIT: DAY 3 NO CONTACT FROM YOU ABOUT WHY MY SERVER IS NOT ACCESSIBLE TO ME AND MY PLAYERS IT'S ALMOST LIKE YOU ARE TRYING TO DRIVE AWAY YOUR CUSTOMERS!!! EDIT: To those of you having issues with this company like I am... search for "Sedarius Romeo Arnette" on facebook this guy claims to be the owner of Eternal Hosting.