Great customer service Great customer service by Samir in the Contact Centre after I made a mistake on a booking by accidentally buying the wrong tickets. Samir was brilliant. Great service by AXS UK and would always buy my tickets via them.

Great customer service I was really struggling with the app - I needed to change my email address and then couldn't access my tickets. The Customer Service was so good. Swift response and such clear and helpful instructions. Thank you so much.

App useless - accessibility issues low priority?? App useless - unable to access ticket to check accessibility arrangements due to venue change - no response to email ( what a surprise!) Order ref : 1050160719 Update 29/4/2024 AXS referred this review to their customer services manager who emailed to say they were looking into my query 2 days ago - the concert is in 72 hrs do you think we’ll get a reply ???

Great Customer Service by Aniko Aniko was excellent at working out I had input my email incorrectly and fixed it for me speedily thank you

I transfered a ticket to my wife for… I transfered a ticket to my wife for Take That but it didn't appear in her account, on the ASX system they said it was there but it wasn't in the app, so as it was good until the concert I thought by messaging customer services I had slim odds of getting a reply like with other companies. However, I had a quick reply and several messages later the ticket was sorted with plenty of time left, panic over, a great result.