Great customer service I was really struggling with the app - I needed to change my email address and then couldn't access my tickets. The Customer Service was so good. Swift response and such clear and helpful instructions. Thank you so much.

Had a problem with not being able to view my tickets properly Had a problem with not being able to view one of my tickets properly. Despite having a bit of trouble explaining the problem customer services at AXS stuck with me and resolved the issue which finally turned out to be a technical glitch. It was really nice to deal with the same advisor from start to finish as we had to e-mail back and forth quite a few times. Polite and helpful.

Rapid resolution through chat. Got worried when email confirmation had not arrived after 24h... turns out it was my mistake and AXS support team resolved the issue super fast and nicely through the chat. Happily surprised.

Great customer service Great customer service by Samir in the Contact Centre after I made a mistake on a booking by accidentally buying the wrong tickets. Samir was brilliant. Great service by AXS UK and would always buy my tickets via them.

System errors resulting in duplicate (non refundable orders)! I was wanting to purchase 3 tickets for the Summertime Ball and every time I tried the system said there was an error. As there was an error I tried again and now I have ended up with a duplicate order of 6 tickets! If the system errors, why complete the purchase, take the money and then say no refunds. Not happy - if someone can help me with this issue as I have now spent double the amount to purchase 3 tickets, please get in touch!