could be better it was ok but there could be things that could make it now I wasn't a bot like a captcha because its pretty hard to then get live chat because it isn't easy to get to. the live chat is easy and fast takes under 30 seconds for them to respond

Disappointed and Angry I tried several times to use my Barclaycard to book presale tickets at discount price, but the card was not accepted. However, when I used the same card to book at non discount price, it was accepted. I therefore had to pay an extra £28

You are not able to talk to a person You are not able to talk to a person, only web chat, even though the AXS website says contact us via socials- I tried, you spoke with me a little and then blanked me all day! You did not signpost me to another point of contact! After waiting 15 mins to type to a representative, the reason my tickets cannot be seen in the app, is because of a venue change! The app did not tell me this and neither did the Venue... So unprofessional! Equally, when pressed when I will get the tickets, I was told nearer the date? I explained the event is in 2 days. Again it was repeated nearer the date. The representative stated I can collect the tcikets from the box office...but the email from the venue confirming my booking, states this email cannot be used to collect tickets! So go figure! I will update after the event

Good Service Jennifer was very helpful in helping me locate my tickets on line. Unfortunately I had changed my email address since using the site so was having trouble logging in & locating the tickets. She was very quick in responding to my emails & helping me.

Wallis was fantastic at getting to the… Wallis was fantastic at getting to the bottom of why my tickets hadnt been sent to me. Brilliant thank you!