Phone chap was 1st class Phone chap was 1st class. So very helpful and patient. Good knowledge and good service. He deserves a better IT system though.

Disappointed and Angry I tried several times to use my Barclaycard to book presale tickets at discount price, but the card was not accepted. However, when I used the same card to book at non discount price, it was accepted. I therefore had to pay an extra £28

Had a problem with not being able to view my tickets properly Had a problem with not being able to view one of my tickets properly. Despite having a bit of trouble explaining the problem customer services at AXS stuck with me and resolved the issue which finally turned out to be a technical glitch. It was really nice to deal with the same advisor from start to finish as we had to e-mail back and forth quite a few times. Polite and helpful.

Great Customer Service by Aniko Aniko was excellent at working out I had input my email incorrectly and fixed it for me speedily thank you

App useless - accessibility issues low priority?? App useless - unable to access ticket to check accessibility arrangements due to venue change - no response to email ( what a surprise!) Order ref : 1050160719 Update 29/4/2024 AXS referred this review to their customer services manager who emailed to say they were looking into my query 2 days ago - the concert is in 72 hrs do you think we’ll get a reply ???