Are they still in business? Placed order on Dec 12th 2014, got expected delivery date of 12/16. Since Dec 12th, no communication and no product and no Christmas. I have sent emails, left phone messages, nothing. Not sure if they are still in business other than to take your money. I’ll have to go to my credit card for my refund.

Charged for two and put me in a negative balance and there was no 24-7 customer service to fix this issue and company has you to leave a message not giving you buisnes hours on recording I was double charged on my card and it put me in the negative and had me worried a night if this was a scam because the only number I had sent me to voice mail with no business hours recorded I have no idea if it's a real place. If I'll even hear back or get my money back because it was all I had to my name

Extremely disappointed Did not receive a stuffed camel and a stuffed frog by Christmas as promised when ordered on December 8th. (exact words on my order: shipped: delivered on or before Dec. 24th - Delivery Guaranteed NO LATER THAN Wednesday, Dec 25). I am terribly frustrated with this company and their lack of customer service. Left many voicemails and as one other customer mentioned on the review, during peek time. It wasn't until I filled out a form on the website and submitted it a WEEK AFTER Christmas, on January 31st did a person finally call me back. He left a voicemail and gave me a direct number to call. But as of today, January 7th 2015, again after many attempts and leaving messages... radio silence. They have charged my credit card. VERY DISAPPOINTED!! I can not recommend this company to anyone.

Never received my item! I am completely dissatisfied! I have never received my item and have called the company numerous times and only receive a Machine to leave a message! My calls are not returned and this was a Christmas present for my daughter! I could have chosen other sites to purchase my stuffed animal from and I wish I had! Dissatisfied does not begin to explain how I feel I can't be satisfied or dissatisfied when I've never even received the item that I have paid for!

Alot of issues Alot of issues. I ordered on the 2nd. Should have got by the 10th. Didn't receive until the 18th after several calls. After several excuse I was promised additional items for my daughter's ruined birthday. And now I am getting no response form email etc. Mike was very nice and professional seeming, but after messing up an order several days in a row, whatever promises that are made should be kept. I've sent another email out today hoping it's a real email since I have never got a repose before.. Fingers crossed.. Side note. Customer service seems nice. Bear is very nice but the several different issues don't make up for late birthday present and broken promises. If what was promised was kept, the only issue would be the late shipping. Hopefully can be resolved so I can come back with a much better review since products do deserve a better rating