I’ve been waiting for almost a week for… I’ve been waiting for almost a week for the teddy bear, they created a label but waiting on item to be shipped... I’m still waiting on my bear from my hubby that’s who in the military who thought it would be adorable get me marines bear... Bad quality of getting them and waste of money.. If you guys get it done, no wonder why nobody want to buy it off from you guys. If you guys want your customers to be happy then do it right instead of waiting on something for it. You’ll guys will make tons of money if you make your customers happy instead of being late for the gift or etc.

3 months later...No bear....No response! I’m not a huge fan of posting reviews but I feel that this is my last resort for a resolution. I had placed my order for a bear on April 26th. It is now July 13th. I’ve called, left messages, and emailed multiple times with no response. At this point in time I just want my $126.00 back. The sad part is I’ve used this company multiple times in the past 4 years and I’ve always had a good experience with them. I’m super disappointed and will not be a returning customer after this experience.

Charged for two and put me in a negative balance and there was no 24-7 customer service to fix this issue and company has you to leave a message not giving you buisnes hours on recording I was double charged on my card and it put me in the negative and had me worried a night if this was a scam because the only number I had sent me to voice mail with no business hours recorded I have no idea if it's a real place. If I'll even hear back or get my money back because it was all I had to my name

Never got order & it was THE one from Santa Guess they don't read info provided on their order form at all. One extremely disappointed child and very upset parent at Christmas this year. I even called customer support and they were closed during peak season and did NOT return call!!!

Will Not Deliver! No Customer Service! Seems that this company is having trouble delivering their inventory. Like other shoppers, I also placed an order in the beginning of December, was sent a UPS confirmation message that the shipping label had been generated, and UPS has not received the package. Therefore, UPS can not update their tracking information and a claim can not be filed. I have tried calling customer service and their automated message indicates that I need to leave a message and they will call me back "right away." No one has called me back. The teddy bear I ordered was the one gift he said he hoped Santa would bring him. Thank you, Big Plush, for ruining that dream for him.