Same thing as everyone else Same thing as everyone else. Placed an order 11/3/23 and still haven't received it. Tried using the website message feature: no response. And the only way to file for a refund is by calling them? Is this entire company just 1 person? It would make a lot more sense and I'd be a little more understanding if that were the case

Site not updating me on my order Site not updating me on my order, neither by email or am I receiving an email reply. I am from the UK and Ive ordered this for a friend in the US, and I'm worried I've been scammed because the bear I ordered has now been removed from the available to buy list.

SMH TERRIBLE Terrible Christmas present to say the least. Bear did show up before Christmas but personalization on it was wrong. Explain to me how I am going to give my girlfriend a bear with another persons name on it. Great job big plush. You made my Christmas a joy.

Will Not Deliver! No Customer Service! Seems that this company is having trouble delivering their inventory. Like other shoppers, I also placed an order in the beginning of December, was sent a UPS confirmation message that the shipping label had been generated, and UPS has not received the package. Therefore, UPS can not update their tracking information and a claim can not be filed. I have tried calling customer service and their automated message indicates that I need to leave a message and they will call me back "right away." No one has called me back. The teddy bear I ordered was the one gift he said he hoped Santa would bring him. Thank you, Big Plush, for ruining that dream for him.

Charged for two and put me in a negative balance and there was no 24-7 customer service to fix this issue and company has you to leave a message not giving you buisnes hours on recording I was double charged on my card and it put me in the negative and had me worried a night if this was a scam because the only number I had sent me to voice mail with no business hours recorded I have no idea if it's a real place. If I'll even hear back or get my money back because it was all I had to my name