Site not updating me on my order Site not updating me on my order, neither by email or am I receiving an email reply. I am from the UK and Ive ordered this for a friend in the US, and I'm worried I've been scammed because the bear I ordered has now been removed from the available to buy list.

Alot of issues Alot of issues. I ordered on the 2nd. Should have got by the 10th. Didn't receive until the 18th after several calls. After several excuse I was promised additional items for my daughter's ruined birthday. And now I am getting no response form email etc. Mike was very nice and professional seeming, but after messing up an order several days in a row, whatever promises that are made should be kept. I've sent another email out today hoping it's a real email since I have never got a repose before.. Fingers crossed.. Side note. Customer service seems nice. Bear is very nice but the several different issues don't make up for late birthday present and broken promises. If what was promised was kept, the only issue would be the late shipping. Hopefully can be resolved so I can come back with a much better review since products do deserve a better rating

Where is my order My experience has been horrible. I ordered the 5ft teddy bear on January 10th. According to the e-mail they sent me it was shipped on the same day with a "Guaranteed" delivery date of January 20th. I still have not received my bear and when I called them a week ago they said he would call me back because his servers were apparently down. He also told me he would send it out via UPS and send me an email when he did. So far he has not done that either. So after me calling several times getting no response and leaving voice mails I will be calling my credit card company and having them cancel the order. Horrible experience and from other reviews on the bear i ordered its not even 5ft like it claims to be.

SMH TERRIBLE Terrible Christmas present to say the least. Bear did show up before Christmas but personalization on it was wrong. Explain to me how I am going to give my girlfriend a bear with another persons name on it. Great job big plush. You made my Christmas a joy.

Never received my item! I am completely dissatisfied! I have never received my item and have called the company numerous times and only receive a Machine to leave a message! My calls are not returned and this was a Christmas present for my daughter! I could have chosen other sites to purchase my stuffed animal from and I wish I had! Dissatisfied does not begin to explain how I feel I can't be satisfied or dissatisfied when I've never even received the item that I have paid for!