I went to return something and there… I went to return something and there was no one at the return counter. Only one lane open when I arrived and no particular line formation. Another register was opened when back up was asked for but 2 customers serviced before me that came in after. There was no manager present at the front and the employees were not properly trained on how to handle the customers. Need to reevaluate who is managing the store and train the employees, also should have defined line so that unfairness dosen't happen because people are rude and really don't care for others these days.

Fake products I didn’t know they have Such a bad rating. I bought a luggage bag from their store and it broke into pieces in my first trip, I tried to contact them to get some help but the staff was so rude and didn’t do anything about it, I hope this review with help others so they don’t buy from this store.

Clothes not stitched properly Bought some clothes for my baby last week on wednesday by friday she wore the pajamas by the morning the pijamas were ripped from the sewing lines so I checked it it turns out those spots barely had any cloth left in the seams so the stitch could grab the other piece of clothing. A waste of $10 plus time & the drive.

Excellent Customer Service from Brie Dear Burlington Coat Factory, This review is for a very professional associate at your Braintree Grossman Drive store, Her name is Brie! She went over and beyond to assist me regarding an item I needed to purchase at your store for my daughter’s birthday. She put it aside for me so I may purchase it after I got off work. To Bries supervisor, please confirm with her receipt of this review. She is definitely an asset to the store. The true meaning of A+ customer service. Thank You Brie! From Debra!

I used to love Burlinton I used to love Burlinton, but after my visit in November 2022 to the Granada Hills store, I will not be returning. The clothing has gone downhill, and the store is a total mess with a multitude of merchandise lying in the aisles. There were only 2 cashiers in slow motion with about a dozen people in line. My wait to check out was approx 15-20 minutes and the cashier did not smile nor did she speak to me. I amsodisappointed and will not return again!