Same category as Sam's and Walmart Been a member since Costco came to Ridgeland Ms but now I'm wandering if it's still worth it. The last couple times I've visited the freezer are always bare. Came in for Sabattos pizza among other things this visit and once again they have very few selections. I literally thought I was at Sam's or better yet Walmart. Not to mention you can never find a worker when you need help. The only people that will help you are the food handling people. Not sure if I'm going renew my membership it's not worth the money anymore

POOR SERVICE I returned some expensive items purchased on my Freedom Visa card, and I expected my return credit to be against the charges on this card. Andrew, Honolulu Costco, took it upon himself to credit my Costco Visa and, therefore, lost my purchase credit points against the Costco visa I did not use for the purchase. Imagine how much money Costco can save by cheating the customer their purchase percentages of their executive card. I stood in line for thirty minutes for this less than honest practice.

Costco On Line should not be in Business I have been a very loyal member/customer of Costco for over 20 years now and their online side of the business is totally pathetic and unacceptable. I have and am presently experiencing ridiculous delays up to 2 months in getting appliances delivered. Have had 5 defective appliances within 6 hours of being delivered out of 10 appliance ordered in total in a 4 month time period. Have waited over 2 months to get another fridge as example and on and on and on? I have had about 40 conversations with customer service reps, customer service supervisors and one apparent online department senior management person giving a total of about 16 different people. So far 1 supervisor actually did look after 1 situation out of a dozen or more. I have now caught Costco twice shorting me on refunds. One was shorting me about $280.00 on a fridge and the other one was about $1,000.00 on another fridge. Please note i learn't about these shortages 2 weeks plus after the credit was suppose to issued so it isn't a case of me not giving them enough time. When are the Real Senior Management people going to investigate what is going on here???

Thoughtless packaging We ordered some patio furniture - a couple chairs, a couch - and the delivery truck came today. When they opened the back and looked at our condo, they said they couldn’t bring it in. Everything was in one box, about the size of a Mini Cooper, and couldn’t fit through any gate much less our front door. They somehow got it into our one car garage where it will stay until two old people figure out what to do.

Stroke Survivor rebuffed Long-time customer at same location. I know, and call, many employees by their first name. I use the "express/self serve" registers, because I cannot use my left hand for lifting even 5# items, and I have balance issues. Last month, Lori, refused to scan my items, and said, "God does not make mistakes," when I explained I was a stroke survivor. Two days ago, Brad, told me that I had to scan my own 6 items, and I had three options: go to a regular register, wait up to 10 minutes for someone to help me, or talk to a manager.