I received a doll accessory as a gift… I received a doll accessory as a gift for my daughter’s birthday. It arrived broken and the gifter did not contact them. I emailed the company asking for a replacement and they said all they could offer was a 20% coupon, which would still be $45 out of my pocket to purchase a new item. It’s crazy how much they charge for these and can’t replace when they arrive broken. This will be going into the garbage because you cannot replace rivets with sharp pins in a child’s toy.

Actually the cutest Actually the cutest! Stumbled across this brand hunting for a Christmas present and the cute little faces and softest fluff fur has become the present of the season. Love that they are weighted for comfort too. Highly recommend

Such a shame Before my most recent experience, I loved this company.. All of the products are great quality in my opinion, but when I spent over £100 on Xmas gifts for my son, my order arrived with not one but TWO items completely MISSING from the box, with a slip inside stating they were all inside & ‘checked’ by a member of the team. This meant my son was disappointed on Christmas morning. Sent several emails to customer care, for the only response to be sent at midnight, asking for my packing slip, i sent this & have heard nothing since. It’s been well over 48 hours since someone actually emailed me back, and I’ve been seemingly ignored since. Obviously very disappointed & feel I've lost my money as nobody giving me an update. I will be buying products from a stockist in future.

Terrible service Terrible service. Takes ages to get a response from “The Customer Happiness Team” if you get one at all. I had a large order that I paid for back in May, as one item was on back order they didn’t send any of it. I finally hear from them in August despite the back order having by this stage been in stock for a month to say one item I purchased and paid for in May is no longer in stock 🤦🏼‍♀️. Still waiting on anything to be sent

I love (and more importantly my… I love (and more importantly my daughter loves) her new cozy, it's so soft and well made. The customer service I received was excellent when I needed to make a change to my order.