Late delivery and unhelpful customer service I’ve tried posting the below on Olli Ella’s Instagram page but they deleted my comment. Incredibly dishonest business practice. Purchased for a birthday gift. Website states delivery within 3-5 business days but it’s been 8 business days and the parcel’s still not here so I’m not gonna be able to get this gift in time to the birthday girl. Used the live agent chat function to check on the delivery status and all the agent could tell me was to check directly with FedEx instead, and took absolutely no ownership over the delay, never mind that it’s Olli Ella’s website that promised 3-5 business days.

Great Quality Dolls and Toys I bought the Magical Creatures Holdie set of three, and it arrived promptly and beautifully packaged. My three grandsons love the little creatures. They are well sewn and very appealing. During the last couple of years we have also purchased three Dinkum Dolls, as well as various outfits. Everything we've had from Olli Ella has been of excellent quality and the company has been easy to deal with.

I purchased my daughter a Dinkum Dog… I purchased my daughter a Dinkum Dog and this was the first soft toy she really interacts with (12 months). She laughs at him, cuddles him and now is learning to play with the magnet bone. Adorable toy that has a special place it our home.

My 'go-to' gifts!! Absolutely love these products! The Cozy and Dozy Dinkums are my 'go-to' gift for all of my family and friend's new babies!! And the Holdies are always a winner with the bigger kids ... My best friend's 3 and 5yr old girls LOVE their Holdie Fairies and my nephews have just received their Holdie Dog-gos and are obsessed! Thanks for keeping me everyone's favourite auntie! :)

I received a doll accessory as a gift… I received a doll accessory as a gift for my daughter’s birthday. It arrived broken and the gifter did not contact them. I emailed the company asking for a replacement and they said all they could offer was a 20% coupon, which would still be $45 out of my pocket to purchase a new item. It’s crazy how much they charge for these and can’t replace when they arrive broken. This will be going into the garbage because you cannot replace rivets with sharp pins in a child’s toy.