My son absolutely loves his Dinkum doll… My son absolutely loves his Dinkum doll but after only two months of cuddling this toy to sleep it has already ripped. The stitching is not great quality so the hood of the doll has come off, plus the clothes of the doll is very flimsy because it got a hole in it after only two months and quickly grew into a large tear. Luckily my son is not bothered by this because he’s so smitten with this doll but honestly I am very disappointed with the poor quality of the doll. Would not recommend, especially if you have a child who is very precious about their toys and would be upset if their doll was falling apart.

Late delivery and unhelpful customer service I’ve tried posting the below on Olli Ella’s Instagram page but they deleted my comment. Incredibly dishonest business practice. Purchased for a birthday gift. Website states delivery within 3-5 business days but it’s been 8 business days and the parcel’s still not here so I’m not gonna be able to get this gift in time to the birthday girl. Used the live agent chat function to check on the delivery status and all the agent could tell me was to check directly with FedEx instead, and took absolutely no ownership over the delay, never mind that it’s Olli Ella’s website that promised 3-5 business days.

I love (and more importantly my… I love (and more importantly my daughter loves) her new cozy, it's so soft and well made. The customer service I received was excellent when I needed to make a change to my order.

Quality is hit or miss and they don’t… Quality is hit or miss and they don’t stand by their products. Don’t offer exchanges only 20% refunds for damaged items. I used to love them but with my last three orders something was always faulty. Like a HOLE in the leg of a Dinkum. I don’t understand the hype when their stuff is always damaged or faulty. Customer service is also really slow and they don’t seem to care about brand image or customers. I’m so upset because I’ve loved their toys when they arrive in good shape. They also use “handmade” and “environmentally friendly” as coo-outs. I also tried to write reviews on the site but they never went through. I can’t find anywhere to write reviews but here to warn others. Don’t understand how it is allowed.

Hair comes out looks a mess… Lovely looking doll but the hair comes put of the cotton and falls out. Really bad for this price of doll. The Annie apple is now discontinued it seems and I can't leave a review on their website. Offered a refund but would not buy any more of their products. Only keeping it as it was a 1st birthday present. Shame I can't add photos