Quality is hit or miss and they don’t… Quality is hit or miss and they don’t stand by their products. Don’t offer exchanges only 20% refunds for damaged items. I used to love them but with my last three orders something was always faulty. Like a HOLE in the leg of a Dinkum. I don’t understand the hype when their stuff is always damaged or faulty. Customer service is also really slow and they don’t seem to care about brand image or customers. I’m so upset because I’ve loved their toys when they arrive in good shape. They also use “handmade” and “environmentally friendly” as coo-outs. I also tried to write reviews on the site but they never went through. I can’t find anywhere to write reviews but here to warn others. Don’t understand how it is allowed.

Fawny Twiggy Doll I've been contemplating buying an Olli Ella Doll for my daughter for a while, and decided to splash out on the Fawny Twiggy doll. I imagined it to be similar quality to Jellycat brand given the price. I was sorely disappointed, the doll has glue around edging, and frayed bits of material, felt almost 'singed'. What a shame, as the image is beautiful but the quality doesn't shine through. Do not buy if you want a beautiful doll for your child, this will not stand the test of time and feels cheap.

I love (and more importantly my… I love (and more importantly my daughter loves) her new cozy, it's so soft and well made. The customer service I received was excellent when I needed to make a change to my order.

Beautiful dolls for boys and girls I have been looking everywhere for a doll that resembles my son with curly red hair and was so excited to discover Olli Ella’s dinkum dolls. I bought my son a doll named Pea and he hasn’t put it down since. The quality is great and I know we will be buying lots more of their lovely products in the future.

My 'go-to' gifts!! Absolutely love these products! The Cozy and Dozy Dinkums are my 'go-to' gift for all of my family and friend's new babies!! And the Holdies are always a winner with the bigger kids ... My best friend's 3 and 5yr old girls LOVE their Holdie Fairies and my nephews have just received their Holdie Dog-gos and are obsessed! Thanks for keeping me everyone's favourite auntie! :)