WORST RETURN POLICY I'VE EVER SEEN Do NOT purchase from here unless you are 100000% sure on the item and KNOW that you will like it. Per their return policy, you can NOT return ANYTHING for ANY REASON unless you not have the original packaging AND it has NEVER been used. I have never seen such an awful return policy. Baby items are hit or miss and you never really know if you're going to like the item or not, so shopping here is a strict gamble - definitely not worth it. The car seat I attempted to return was over $500 and only used for a week.

Will update to 4 starts when my refund is settled Why 3 stars? Because Albee baby and I have not settled everything completely, I will update to 4 stars when my refund comes into my bank account. I did not give it 5 stars simply because I just wish they could have refunded me earlier instead of me having to wait 2 weeks, I actually would have rather had the products arrive instead of getting money back. But due to the fact that it was a baby shower present for my sister, and the date had already passed I just gave her money instead. Everything would have arrived on time if they didn't wait 2 weeks to take me into consideration

Great customer service and warehouse team ! Purchased Cybex Priam Stroller back in January. Recently got a carry cot, but unfortunately it didn’t match our stroller, so we sent it back. Accidentally, sent a safety bumper bar from the stroller with the carry cot 🤦‍♀️. Was worried that it will get lost or re-sold with it. Called and wrote an email to Albee’s customer service , within a few days they found my return and sent me back the bumper bar!!! Whole time customer service’s communication was awesome! Very professional and courteous team they have there! Thank you Albee Baby ❤️

Ordered a high backed booster seat and… Ordered a high backed booster seat and got e-mail from them that it shipped. Status never changed on UPS from "The delivery date will be provided as soon as possible", and learned it was out of stock when called. OK, that happens. CS rep didn't process refund when it was first requested, and was very rude on second phone call.

The best online baby supply website Albee Baby has been our favorite online site for baby products for years! Their customer service reps are always available to assist with any question/need, and they respond back quickly whenever I contact them! Love their price match guarantee, large selection of baby supplies and their fast shipping! Thank you Albee Baby!!