Scam I purchased their Chinese dragon in November 2023 and never received it, and they don't respond when contacted. scam! scam! scam!

Impressive service This is my third order from MoYu. On the second order I had ordered some puzzles that were out of stock. I was quickly contacted by Ms. Sophia. She explained the situation and offered a refund or store credit. I chose refund and had my money returned the next day. Ms. Sophia was so professional and polite. I was also surprised to have my money returned so quickly. It's just so refreshing to get such good service. In life things happen but how this was handled you have made a loyal customer Ms. Sophia. Thank you.

I would like to say Sophia from the… I would like to say Sophia from the Moyu store has been very helpful in picking a model kit. I end up deciding on the scorpion and the soon to be released rabbit! I can’t wait to get started since she had been very detailed on recommending these kits! David

Missing pieces I recently ordered three models from MoYustore. One of the models was missing parts so I reached out to their customer service. Ms Sophia was very quick to respond to my email. Not only did she address the missing parts I was inquiring about, she encouraged me to check the parts of my other two models so she could resolve everything at once. In doing so, I discovered another missing part in one of the other models. Ms Sophia demonstrated strong customer service skills and resolved not only my original issue of missing pieces, but one that I was unaware of. I'm looking forward to completing my models and will be able to do so sooner thanks to her. Even missing the pieces, because of her excellent skills, I'm giving 5+ Stars! Thank you, Ms Sophia!

Challenging,fun,well made..would buy again Awesome model... it's been a while since I've had a challenge. Love everything about this purchase. Directions easy to follow. Hardware quality is outstanding. I ordered the octopus holding the galaxy. Finished product looks awesome. On to the angler fish next. But if you're on the fence and like models give this a shot. Worth the money. You won't be disappointed.