Ripped off! Do NOT buy from them! Customer service is unresponsive! I ordered several items from this store. I was excited because their products were slightly less expensive than other sites. One of the products wasn't comfortable to use, and since they have a satisfaction guarantee, I contacted them. They were prompt in replying and asked if there was another product similar that I'd like to try. I chose something, paid for the difference (new product was $5 more) as well as their "restocking fee" which was an additional $13. The original product was around $84. They sent it out without requiring me to return the first product, which was nice of them. However, when the new product came, it did not work at all. I contacted them and they said that the only thing to do was to return both products for a refund and that they would contact me again soon with an RMA number so I could return it. They never got back to me. I sent several emails on the email chain about it, and never got a response. I filed a dispute with paypal, and the seller agreed to a refund the larger amount if I showed documentation of return receipt. Which they never provided to begin with. Paypal closed the case early, and I cannot appeal the $84. The seller agreed to refund the second amount ($19) if I sent back the products and paid shipping. It's absolutely not worth trying to get that small amount back. I've asked them once more by email to send an RMA so I can return to get a refund. I don't have faith that they are going to reply. Why would they promise to send an RMA and address to send the products back if they had no intention of actually fulfilling their satisfaction guarantee?

Can’t contact customer service I ordered from this company because of their return policy. I have submitted the form twice and have called both numbers without an answer. I was leery about the product anyways but because of their return policy I went ahead. Edit to reply: on your website verbatim “SATISFACTION We are not happy, until you are! If you are not satisfied just return product during the first 30 days after receiving.” It still doesn't answer as to why I couldn’t contact customer from either phone number or get a reply from the email address posted.

Excellent company to deal with My opinion about this store? Could not say nothing bad. I received what was ordered and the shipping was fast by FedEx. I could not say loved the product, but it's not a store's fault. The store also stayed behind "free shipping" guarantees even my cart was such low.

I cannot find anything negative to say … I cannot find anything negative to say about this store. The products were exactly as described and shown and delivery was made in a timely manner. Above all else the customer service was impeccable: professional, discreet and completely helpful, something that is absolutely essential for a business in this particular industry. The website itself is modern, easy to navigate, very well put together and clearly categorised, with a very professional finish. I highly recommend Sextoyzone, it exceeded every one of my (our) expectations - a huge thumbs up!

Ordered 3 weeks ago and ghosted I ordered two items 3 weeks ago and have not heard from them since my order confirmation. None of the phone numbers on their site work. They also haven’t responded to email. Almost $100 lost. I would not recommend. I was comfortable because I saw these reviews but it looks like they all came in around the same time so could be a scam site.