All items I have received using… All items I have received using sextoyzone have been in good order and also in the condition they described. They have also arrived in a timely matter.

No refund for incorrect item after I followed their return instructions I ordered a harness. They sent me one in the wrong color. I contacted them to return it, and they took weeks to approve the return. Then they told me to ship it to an address in Canada, despite their website claiming that everything ships from the US. I shipped it to Canada and sent them a picture of the receipt so they could refund me and reimburse for shipping. A month later, I haven't received a refund, and they've stopped responding to my emails. I'm out not only the $90 I spent on the harness, but also the $20something I spent on shipping it to Canada.

I ordered a product and when it came in… I ordered a product and when it came in it wasn’t quite what I expected. I contacted the site, a person responded to me within a week. Sent me out another product that I had within the next week.

Horrible customer service they flat out… Horrible customer service they flat out ignore you. I ordered a product and tried to return it unopened and unused and they refuse to respond to emails or calls. It's been weeks and they still haven't responded.

Exceeded ALL expectations! I cannot find anything negative to say about this store. The products were exactly as described and shown and delivery was made in a timely manner. Above all else the customer service was impeccable: professional, discreet and completely helpful, something that is absolutely essential for a business in this particular industry. The website itself is modern, easy to navigate, very well put together and clearly categorised, with a very professional finish. I highly recommend Sextoyzone, it exceeded every one of my (our) expectations - a huge thumbs up!