Great service but . . . . Monday 8/26/13 1:01 PM Sales #166213 I did receive good service however the product didn't come through with the warranty as advertised. The warranty stated 12 years; the advertised warranty is 15 years. I called on 8/26 and received an email reply from Hisham Abu-Salman with a sales order #215069 requesting the he send a 15 year warranty. As of the current date, 9/9/13, I have not received the correct warranty.

Wow, you mean I got what I ordered right the FIRST TIME? Based only on what I found on their web site, I ordered a product, fully expecting to return & reorder. Low & behold, the item arrived in short order (less than a week), expertly packed to prevent dammage during shiping, And yes, it was EXACTLY what I wanted. I installed it during tv commercials w/out stress or complications. Thank you for making what could have been a project of mammoth proportions just a blip on the radar.

The staff has poor communication skills. When I first called this company the person was hard to understand because he was mumbling and I thoughtI had miss dialed and called a funeral home by accident. The sales person couldn't process my purchase do to maybe lack of experience or laziness. I did order a pool liner from their website and I am happy with it.

Worst Winter Cover ever purchased Received my Winter Cover in record time, but the quality of the Cover is the poorest I have ever purchased. Metal Garnets were missing in one area. One area had two Metal Garnets over lapping each other. Several metal garnets were on the very edge of the trap and several were several inches below the overlapping edging. The size of the cover just barely covered the pool - NO 3 FEET OVER LAP like they state in their write up. Will be surprised if this cover makes it through the winter. Have had a pool for 26 years and have purchased 4 or 5 Winter Covers in the past, this trap was a big mistake and should never have left the factory.

Honest, Fast and Friendly I bought a pool ladder from Amerimerc and have to say I was impressed with the speed my order was delivered. I called to make sure they could deliver right before placing my order and they answered quickly. took very little time getting me an answer and gave me an expected delivery window all in less than three minutes. I was so happy, they will be tops on my list when I replace my current pool next summer.