Impossible to contact Impossible to contact. Virtual assistants and website take you round in circles. I have been unable to access my work e-mail account since 13 April, causing mayhem to my business. Its a Microsoft federation issue linked to my Godaddy domain. All I get is the following when I try to log in; AADSTS50107: the requested federation realm "sso:godaddy:xxxxx.co.uk" does not exist. No-one can tell me when this will be resolved. At Microsoft there is nobody to ask.

Unfortunately I needed to use a windows… Unfortunately I needed to use a windows based computer to make life easy for a client.. as my Mac and OneDrive was having glitches.. So I bought a Surface pro 10 for bussiness.. Computer seems ok.. however setting up office 365 and one drive proved to be a nightmare.. I had a bussiness account.. but it didn’t acknowledge this when setting up and just wants me to upgrade the office 365.. nowhere did it ask me do I already have an existing account.. I called up customer service. Who get a engineer to call you.. but they either can’t here you talking or ring off before you have time to answer.. absolutely terrible customer service.. and rubbish supporting eco system.. Apple have gone down hill I recent years in my opinion.. but they are still way ahead of Microsoft in customer service and ease of use.. just a shame they are way over priced these.. still worth it after my experience today.

Buyer Beware! Buyer Beware! I had a legitimate claim for a refund...PayPal opened a claim with Microsoft which gave them a month to reply to request. However Microsoft to not refund after 16 days! I had been royally stiched up. PayPal as a gesture of Goodwill made me whole, this was because of UK trading laws. I wonder if Microsoft pulls this disingenuous trick often?

There really is no customer support There really is no customer support. The phone number takes you on a ride of around we go, with no solution and then hangs up on you. How is such a large business allowed to operate like this?

€50 credit disappeared on my account I redeemed a €50 Microsoft/Xbox gift card on my account. After a few days I wanted to buy something with it and I saw that the €50 credit had suddenly disappeared and was no longer on my account. Contacted Microsoft Support several times, but unfortunately without success. Case Number: 7035803107