Worst customer support process I have… Worst customer support process I have experienced. Unacceptable for a company of this scale. So many hoops to jump through to try and speak to a human being.

Super bad support Such bad service cannot be found anywhere else. My credit card was suddenly charged for some kind of payment, for which there is no invoice or trace in the billing information of my Microsoft work account. Since there is no information about the billing, I can't make a request for a refund. I started looking for a connection with a live attendant. 2 times through long robot messages I finally got through to a live person who promised to forward me to the billing department. Both times I was left waiting for the billing employee for an hour. Music interspersed with annoying commercials. And I didn't get any more contact until I gave up myself. The third time the robot asked me for a phone number and again promised to direct me to somebody. This time, too, I could listen to irritating music for a whole hour, but not a living person. I see no way to get an apology and refund from Microsoft. As long as my work with clients requires a single Microsoft application (Teams, etc.), I am forced to hang on to Microsoft's leash for a bit, but I will delete the Microsoft account as soon as possible. I don't expect to get my money back from them. Thank God that I have been an Apple user and fan for more than ten years in personal and almost all work matters, because things work in Apple world without problems, and even if there are problems, I can still solve them.

No response, no chat, nothing I made the cardinal sin of trying to sign up to the Skype account from the ACTUAL MS 365 ACCOUNT MANAGEMENT PAGE. The result? I am locked out of my account for one day (and counting) lost all access to my documents on OneDrive, when I desperately need to access some legal documents I have there. No support, no chat, NOTHING. STAY AWAY. FAR, FAR AWAY!!!!!

terrible.. terrible... Did not even get a person from the microsoft team, and he just asked two questions and sent me a link to some drivers, then when I wanted to ask what was nest the thread was gone

The worst company in the entire world I… The worst company in the entire world I have months of charges to my card from an account I don’t even know and they say I can’t even get my money back. Hope they feel better robbing citizens, will never ever purchase another Microsoft product again.