Cancellation request ignored and it cost me I requested a Microsoft subscription be cancelled but my card was still charged. After many hours on the phone and promises of a refund, after 2 months of their stuff ups they refunded my money less 2 months subscription (again, 2 months of their stuff ups). It is impossible to communicate with this company. And they treat you like a nobody.

Office 365 / Customer Service My personal Office 365 account reached the end of its term and as I have Office 365 through work, to save money, I thought I'd just log in through my work account. The apps continually bombard me with re-subscription requests despite uninstalling the apps and re-installing them through my work account. My work account is upgraded to be able to download the desktop apps. I tried to contact Microsoft and after spending an hour choosing every option through their automated service in order to speak to a human, I decided to book an appointment. I was informed that the appointment was on teams through my outlook and an invite would be sent. Surprise, surprise, no invite was sent. The company is a complete waste of space. It's annoying that we are forced to use Microsoft through work as there are much better applications out there that I would prefer to use. Shambles

WORST CUSTOMER SERVICE FOR SUCH A LARGE… WORST CUSTOMER SERVICE FOR SUCH A LARGE COMPANY. NO PROBLEM TAKING YOUR MONEY BUT WHEN YOU SERVICE FORGET IT. IT'S LIKE TO TALK TO PRESIDENT BIDEN (IMPOSSIBLE).

Buyer Beware! Buyer Beware! I had a legitimate claim for a refund...PayPal opened a claim with Microsoft which gave them a month to reply to request. However Microsoft to not refund after 16 days! I had been royally stiched up. PayPal as a gesture of Goodwill made me whole, this was because of UK trading laws. I wonder if Microsoft pulls this disingenuous trick often?

Super bad support Such bad service cannot be found anywhere else. My credit card was suddenly charged for some kind of payment, for which there is no invoice or trace in the billing information of my Microsoft work account. Since there is no information about the billing, I can't make a request for a refund. I started looking for a connection with a live attendant. 2 times through long robot messages I finally got through to a live person who promised to forward me to the billing department. Both times I was left waiting for the billing employee for an hour. Music interspersed with annoying commercials. And I didn't get any more contact until I gave up myself. The third time the robot asked me for a phone number and again promised to direct me to somebody. This time, too, I could listen to irritating music for a whole hour, but not a living person. I see no way to get an apology and refund from Microsoft. As long as my work with clients requires a single Microsoft application (Teams, etc.), I am forced to hang on to Microsoft's leash for a bit, but I will delete the Microsoft account as soon as possible. I don't expect to get my money back from them. Thank God that I have been an Apple user and fan for more than ten years in personal and almost all work matters, because things work in Apple world without problems, and even if there are problems, I can still solve them.