terrible.. terrible... Did not even get a person from the microsoft team, and he just asked two questions and sent me a link to some drivers, then when I wanted to ask what was nest the thread was gone

Unfortunately I needed to use a windows… Unfortunately I needed to use a windows based computer to make life easy for a client.. as my Mac and OneDrive was having glitches.. So I bought a Surface pro 10 for bussiness.. Computer seems ok.. however setting up office 365 and one drive proved to be a nightmare.. I had a bussiness account.. but it didn’t acknowledge this when setting up and just wants me to upgrade the office 365.. nowhere did it ask me do I already have an existing account.. I called up customer service. Who get a engineer to call you.. but they either can’t here you talking or ring off before you have time to answer.. absolutely terrible customer service.. and rubbish supporting eco system.. Apple have gone down hill I recent years in my opinion.. but they are still way ahead of Microsoft in customer service and ease of use.. just a shame they are way over priced these.. still worth it after my experience today.

Super bad support Such bad service cannot be found anywhere else. My credit card was suddenly charged for some kind of payment, for which there is no invoice or trace in the billing information of my Microsoft work account. Since there is no information about the billing, I can't make a request for a refund. I started looking for a connection with a live attendant. 2 times through long robot messages I finally got through to a live person who promised to forward me to the billing department. Both times I was left waiting for the billing employee for an hour. Music interspersed with annoying commercials. And I didn't get any more contact until I gave up myself. The third time the robot asked me for a phone number and again promised to direct me to somebody. This time, too, I could listen to irritating music for a whole hour, but not a living person. I see no way to get an apology and refund from Microsoft. As long as my work with clients requires a single Microsoft application (Teams, etc.), I am forced to hang on to Microsoft's leash for a bit, but I will delete the Microsoft account as soon as possible. I don't expect to get my money back from them. Thank God that I have been an Apple user and fan for more than ten years in personal and almost all work matters, because things work in Apple world without problems, and even if there are problems, I can still solve them.

ABSOLUTELY HORRENDOUS ABSOLUTELY HORRENDOUS - IF YOU CAN AVOID BUYING THEIR PRODUCTS , AVOID BUYING THEM. I HAVE SPENT 6 HOURS ON THE PHONE TODAY , ONLINE ETC.... TRYING TO USE EVER AVENUE OF THEIR TECHNICAL SUPPORT TO DOWNLOAD MS TEAMS . AFTER SIX HOURS , IVE JUST GIVEN UP. JUST DON'T BUY THEIR PRODUCTS

My monitor was not registering My monitor was not registering. Called support 3 different times to have them direct me to a phone number that has an automated response that immediately says goodbye. Finally got someone to try to help me out. They said it would be a 1 time fee of $350! I continued to mess with the computer some more after refusing to pay $350 for driver repair. Eventually, through the settings I was able to get the monitor working with no help from support. Microsoft is a money hungry company that does not care about the people using their products. Please, can another company step up to replace this horrendous company.