Zenfolio is a SCAM I unfortunately have the same issue everyone else with negative reviews is having. absolutely unacceptable! I have already switched my services to another platform, but it's going to be a major pain reuploading galleries from the past 2 years. I was with Zenfolio for over 10 years and all of my galleries are GONE! unarchiving does not work. So frustrating. It feels illegal. We paid for a service and we should get the service we paid for. What a SCAM.

Useless Technology Trapped in the 1990's This website is outdated. It lacks essential SEO features, which makes it harder for potential visitors to find the site. Additionally, the preset design templates come across as uninspired. While customer service is available, they haven't been particularly helpful in addressing my concerns. In fact, some responses haven't addressed the issues raised, which has been totally frustrating. Overall, the site currently functions primarily as a basic image storage. I'm hesitant to recommend it to others because of these limitations. It would be great to see improvements in SEO, design customization, and a more responsive customer service approach. Another concerning issue is the recent change that makes it impossible for customers to contact the photographer through the contact form. I got a person named Julie who refused to address the issue and instead harrassed me over and over again about things I had no issue with. This person prioritizes expressing their feelings over addressing the root of the problem. Which made it difficult to find solutions. Julie also made assumptions and excuses without fully understanding the situation and used the platform to be a menace to be quite honest. Look at this! Archive service launched on 9/18/23, both via dashboard notifications and email, I would have thought that you would have read through the plan thoroughly (as you are keen on attention to detail) and acted before your renewal! Not even the issue. My issue: Re: People are not able to access my contact form

Something is really not right with… Something is really not right with Zenfolio It used to be good but not now Galleries that could be viewed now can’t As a professional photographer who pays good money it’s just not good enough

So dissatisfied I was hoping to sell… So dissatisfied I was hoping to sell prints so signed up and spent hours building a site only to find there are no print labs in europe, this is not stated before you sign up so basically a scam. I shall be chasing a full refund. Really not happy that I wasted 10 hours if my life on this. Moving to squarespace asap. Update after a lot of support I have move to a UK account so can sell in UK using UK fullfilment not ideal but a move in the right direction, some of the support staff have been very helpfull

I've been a customer of zenfolio for 16 years I've been a customer of zenfolio for sixteen years. I'm not sure what Zenfolio is doing. They keep increasing their prices even as their platform gets worse and worse in terms of performance. The archiving fiasco is one thing, another is that basic features don't work, they don't support their classic app and the website is glacially slow. Today I tried to upload a gallery of images for a client. "Tried" is the operative word. Despite the platform showing all of the images were uploading, only about 1/3 of the images would be in the galllery. I tried to upload repeatedly, but finally gave up after ten tries. I'm not sure what Zenfolio is doing with the clients they have but this is not acceptable. There is no reason to stay on this platform