Zenfolio is a SCAM I unfortunately have the same issue everyone else with negative reviews is having. absolutely unacceptable! I have already switched my services to another platform, but it's going to be a major pain reuploading galleries from the past 2 years. I was with Zenfolio for over 10 years and all of my galleries are GONE! unarchiving does not work. So frustrating. It feels illegal. We paid for a service and we should get the service we paid for. What a SCAM.

TOTAL REGRETS for not jumping ship when all the red flags went up I have never been this livid with a company before. I am so upset about the Zenfolio's asinine decision to stab us and our customers in the back after promising unlimited storage for our VIEWING galleries -- and archiving our galleries and making it a full-time job to unarchive them IN LIMITED #s (we get 20??? ARE YOU SERIOUS). If I wanted a worst-case backup cloud, I'd have stuck with backblaze. They are now holding our pics hostage.... we can't transfer to another service without putting in months of unarchive requests, waiting for the download link AND THEN DOWNLOADING. and their archive viewer is the worst interface I've experienced since using AOL in the 90s. I'm livid about their changes and how much it has thwarted my workflow, client perception AND my own personal photo projects as a mom who has stored 12 years of pics on Zen, and now can't see any of them, much less share them with others, download them as I need them, etc. Everyone I've talked to said it is taking days to receive unarchive requests granted....and that is only 1/4 of the elbow grease required to get our pics back. 12 years with this company just smashed to smithereens. I've never been so utterly suckerpunched by a company.... after sticking with them through all their slow AF server issues, this is how they thank us for over a decade of loyalty.

Made me look like an idiot I have had a photography site with Zenfolio for some years. These days it loads slowly (glacially if using a VPN). Yesterday, after making a substantial effort to update my contact list I sent a group email out, linking to the site. I was horrified when one person replied to tell me that half the photos weren't showing. It turns out that Zenfolio archived half of my galleries. I can't put a price on lost business. This year I really must make the effort to find a new provider.

I concur with all the negative reports… I concur with all the negative reports here. I also have been a zenfolio client for around fifteen years. I have just cancelled my account as, like others, archiving and restoring is a slow, clunky, nightmare. The thought of trying to download my galleries, which would also be a nightmare, has led me to the decision to reload onto a working alternative site from hard drive back-ups. Sorry Zenfolio, you have screwed up big time!

Useless Technology Trapped in the 1990's This website is outdated. It lacks essential SEO features, which makes it harder for potential visitors to find the site. Additionally, the preset design templates come across as uninspired. While customer service is available, they haven't been particularly helpful in addressing my concerns. In fact, some responses haven't addressed the issues raised, which has been totally frustrating. Overall, the site currently functions primarily as a basic image storage. I'm hesitant to recommend it to others because of these limitations. It would be great to see improvements in SEO, design customization, and a more responsive customer service approach. Another concerning issue is the recent change that makes it impossible for customers to contact the photographer through the contact form. I got a person named Julie who refused to address the issue and instead harrassed me over and over again about things I had no issue with. This person prioritizes expressing their feelings over addressing the root of the problem. Which made it difficult to find solutions. Julie also made assumptions and excuses without fully understanding the situation and used the platform to be a menace to be quite honest. Look at this! Archive service launched on 9/18/23, both via dashboard notifications and email, I would have thought that you would have read through the plan thoroughly (as you are keen on attention to detail) and acted before your renewal! Not even the issue. My issue: Re: People are not able to access my contact form