Something is really not right with… Something is really not right with Zenfolio It used to be good but not now Galleries that could be viewed now can’t As a professional photographer who pays good money it’s just not good enough

Made me look like an idiot I have had a photography site with Zenfolio for some years. These days it loads slowly (glacially if using a VPN). Yesterday, after making a substantial effort to update my contact list I sent a group email out, linking to the site. I was horrified when one person replied to tell me that half the photos weren't showing. It turns out that Zenfolio archived half of my galleries. I can't put a price on lost business. This year I really must make the effort to find a new provider.

If I could give zero stars, I would If I could give zero stars, I would. I've been s client for over 14 years. Their service is often "down" or broken. Recently, they archived older galleries. My photography business relies on ALL my photos being available. Their gallery restore process is broken and photos remain unavailable. They are sh*tting all over their longest and most loyal customer base. It's truly sad.

Terrible customer service Terrible customer service, the gallery archiving is really a disaster. I have an order I cannot process pending for 20 days - all because of their arbitray archiving process.

TOTAL REGRETS for not jumping ship when all the red flags went up I have never been this livid with a company before. I am so upset about the Zenfolio's asinine decision to stab us and our customers in the back after promising unlimited storage for our VIEWING galleries -- and archiving our galleries and making it a full-time job to unarchive them IN LIMITED #s (we get 20??? ARE YOU SERIOUS). If I wanted a worst-case backup cloud, I'd have stuck with backblaze. They are now holding our pics hostage.... we can't transfer to another service without putting in months of unarchive requests, waiting for the download link AND THEN DOWNLOADING. and their archive viewer is the worst interface I've experienced since using AOL in the 90s. I'm livid about their changes and how much it has thwarted my workflow, client perception AND my own personal photo projects as a mom who has stored 12 years of pics on Zen, and now can't see any of them, much less share them with others, download them as I need them, etc. Everyone I've talked to said it is taking days to receive unarchive requests granted....and that is only 1/4 of the elbow grease required to get our pics back. 12 years with this company just smashed to smithereens. I've never been so utterly suckerpunched by a company.... after sticking with them through all their slow AF server issues, this is how they thank us for over a decade of loyalty.