TOTAL REGRETS for not jumping ship when all the red flags went up I have never been this livid with a company before. I am so upset about the Zenfolio's asinine decision to stab us and our customers in the back after promising unlimited storage for our VIEWING galleries -- and archiving our galleries and making it a full-time job to unarchive them IN LIMITED #s (we get 20??? ARE YOU SERIOUS). If I wanted a worst-case backup cloud, I'd have stuck with backblaze. They are now holding our pics hostage.... we can't transfer to another service without putting in months of unarchive requests, waiting for the download link AND THEN DOWNLOADING. and their archive viewer is the worst interface I've experienced since using AOL in the 90s. I'm livid about their changes and how much it has thwarted my workflow, client perception AND my own personal photo projects as a mom who has stored 12 years of pics on Zen, and now can't see any of them, much less share them with others, download them as I need them, etc. Everyone I've talked to said it is taking days to receive unarchive requests granted....and that is only 1/4 of the elbow grease required to get our pics back. 12 years with this company just smashed to smithereens. I've never been so utterly suckerpunched by a company.... after sticking with them through all their slow AF server issues, this is how they thank us for over a decade of loyalty.

Something is really not right with… Something is really not right with Zenfolio It used to be good but not now Galleries that could be viewed now can’t As a professional photographer who pays good money it’s just not good enough

10 Year customer evaluating other services :( I have been with Zenfolio for ten years and am having to turn very negative towards them. The archive debacle has my clients of many years frustrated with me (not zenfolio) because they cannot access their content. Zenfolio you have lost my trust and it may cost me an account or two. 12 hour restoral promises are still not occurring after a week of attempts including customer service promising escalation for critical galleries. For now, having to switch my clients to my dropbox. Really sad.

So dissatisfied I was hoping to sell… So dissatisfied I was hoping to sell prints so signed up and spent hours building a site only to find there are no print labs in europe, this is not stated before you sign up so basically a scam. I shall be chasing a full refund. Really not happy that I wasted 10 hours if my life on this. Moving to squarespace asap. Update after a lot of support I have move to a UK account so can sell in UK using UK fullfilment not ideal but a move in the right direction, some of the support staff have been very helpfull

A great product Having used Zenfolio a few years ago, but not enjoying the experience I was a bit reluctant to look at them again for my new website. However the new platform really impressed me, and I've been very happy with the service over the last few months and ended up paying for a subscription when my free trial finished. The product isn't perfect, but better than the alternatives for my requirements. I've also found their support team to be really helpful and responsive, and I'm confident that they will work to keep improving the product based on customer feedback.