We have used LogMeIn for a long time-… We have used LogMeIn for a long time- our small company spans half the state but we need to get problems resolved quickly. Rescue allows us 24/7 access to all of our resources in a quick and secure manner. We can transfer files, see what is happening and make adjustments to equipment that is otherwise inaccessible. We have been able to use this as a collaboration tool on some projects. The company behind the product has been great to deal with and is always there for us if we have a problem.

LogMeIn cancellation rip-off LogMeIn Rescue used to be a great product but I no longer use it as better alternatives have come along. Tried to cancel my account only to be told my contract has 8 months to run so I have to keep paying them for another 8 months. Total rip-off. I would no longer recommend them to anyone.

Officially the worst customer service on the planet Trying to make a payment!!! Your phone call will go like this!! Step 1) How can I help, you will them the problem oh I need to transfer you!! step 2) Then through to the next agent who hasn't a clue about the last conversation who will then transfer you, see step one. It's an absolute dog muck of a company, they just follow a script which in the script common sense is not allowed

Catastrophic price rises We have been with LogMeIn for over 5 years now, and ran over 450 computers with them. don't get me wrong we all expect price increase but with no warning auto renewing with an increase from £1900 to £5500 is not a viable option. and we were lucky to catch it early and get our money back or this is a potentially business changing amount for us as a small company. If their version of economics makes sense then sign up, otherwise find a better option

Unauthorized ACH withdrawals despite canceling three (3) times two years in a row... The fact they kept charging us two years in a row by ACH debit after we had canceled our account. Not only that, but they send out an invoice with an email ar.us at LMI that they later claim is not one they use (but its on all the invoices they sent), and on the invoice, indicated we could pay by check or send wire / ACH to their account listed, but nowhere did they indicate they were going to withdraw the money by ACH. After the withdrawal they also did not send a receipt or a copy of the transaction (which is required by law). Clearly, they are intentionally misrepresenting and doing this knowingly.