We have used LogMeIn for a long time-… We have used LogMeIn for a long time- our small company spans half the state but we need to get problems resolved quickly. Rescue allows us 24/7 access to all of our resources in a quick and secure manner. We can transfer files, see what is happening and make adjustments to equipment that is otherwise inaccessible. We have been able to use this as a collaboration tool on some projects. The company behind the product has been great to deal with and is always there for us if we have a problem.

Have used logmein Pro for over five… Have used logmein Pro for over five years. Price for two pcs has doubled - money to be automatically taken out of account and so difficult to cancel. Not possible online and need to call specific UK number only provided after completely firm, typing in codes. Not a company I want to hear about ever again.

Officially the worst customer service on the planet Trying to make a payment!!! Your phone call will go like this!! Step 1) How can I help, you will them the problem oh I need to transfer you!! step 2) Then through to the next agent who hasn't a clue about the last conversation who will then transfer you, see step one. It's an absolute dog muck of a company, they just follow a script which in the script common sense is not allowed

TRY CANCEL !! Took me weeks to get a response to a 'ticket' requesting cancellation. this arrived a week before my service would have renewed automatically beyond my control. The 'ticket' gave me a +1 USA number to call and cancel, despite my reluctance, what choice did I have? They done all they could to retain me, and to be fair, if there was an online cancellation option, I may have considered it. Once I was put through to the correct department (took 3 transfers) The chap was very courteous and helpful.

Catastrophic price rises We have been with LogMeIn for over 5 years now, and ran over 450 computers with them. don't get me wrong we all expect price increase but with no warning auto renewing with an increase from £1900 to £5500 is not a viable option. and we were lucky to catch it early and get our money back or this is a potentially business changing amount for us as a small company. If their version of economics makes sense then sign up, otherwise find a better option