Decent internet... Long downtimes. HORRIBLE Customer Service While nomad internet is working properly, it’s a pretty good service. The issue is... it’s not always working properly. Our internet has now been down for several days, starting on New Years. All we’re told is to wait 24 - 48 hours each day we contact, even though we already have. They don’t seem to care whatsoever. The support is very vague and limited, and there is not a working phone support number at the moment. I’ve browsed social platforms like twitter and it appears we are not the only ones with these issues. I can not in good faith recommend this company to anyone else unless they can fix their issues. People need their internet for work, school, and connecting with others, yet this company is in no rush to fix ours. Horrible experience.

This is the worst experience with an… This is the worst experience with an internet service i've ever had to deal with. They merged with Verizon and shut my service down. then, the next month had the nerve to take the bill out of my account. I can get any customer service at all and if you plan on calling them, forget that!!!! there is no phone number at all...... they will never get mine nor anyone else i know business........!!!!!! soooo aggravated !!!!!

Negative 5 stars The sales staff oversold their service. The money back thing is a scam. They charged me 70 dollars out of 116 dollars for activation etc. Plus you will pay to send their router back. They never say a word of any of that in the sales pitch. They tell you how fast it will be plus lied about 5g service in my area. Just go get starlink and save yourself a bunch of aggravation.

Arrived in Brazil yesterday December 2 Arrived in Brazil yesterday December 2, 2022. Purchased 5 gig 30 day nomad E-sim. It was successfully installed in my s21 ultra via QR code. Following that there has been ongoing consultation with their tech people. Greater than 24 hours later I still have no connection. I have wasted greater than $50. US, I have wasted hours corresponding with folks with no clue. I am burning up my time in Rio on nonsense and can't use my phone.

HORRIBLE CUSTOMER SERVICE Nomad provides no support to customers… Nomad provides no support to customers who are unable to activate the plan. By the time they contacted me about they problem my trip was have over and they never did solve the problem. I DO NOT recommend buying this product simply because their customer service is horrid! They apologized for their late response but that did not help me at all.