Buyer beware, erroneous charges and difficult cancellation. I've been trying to cancel my service for two months. In order to cancel you have to request a return, pay to send back your equipment and then wait for them to receive the equipment and process the return. In the meantime they continue to charge you. They changed my plan without warning and told me that I could get a new SIM for free and use it in my existing modem. However today I looked at my bank statement and saw that they were actually charging me twice. When I brought it up with customer service they said it was my fault for not sending that modem back to them when they changed my plan. So I've been paying for both my old inactive plan alongside my new active plan and they have yet to refund the difference.

I've been with Nomad for a year or so I've been with Nomad for a year or so, it's been a bumpy ride to say the least! But I have been on a "Bring your own device" plan since day one, and my personal MiFi is finally aging out. Decided to try the Travel Air solution with the travel bag to see if it would work for my hunting land. The transition was not "one click" but as long as I followed the sales and support team's instructions everything went flawlessly. My advice, be patient, relax, and let the process work through the seemingly unnecessary delays. For me it has always worked out exactly as advertised! Thak you to "Sean Perkins" for the courteous and professional assistance today!

Warning they will steal your money! Very shady crooked company that appears to be out to steal money. The service does not work. Speeds are too slow to be usable, you can not actually speak with anyone all communication must be done by chat or email, and they lie. They constantly say that they want to make it right and will resolve the issue and refund your money if they can’t. Well almost $700 later no refunds, it NEVER worked (something I advised them from the day I received it and set it up), and I was being charged for the service AFTER they received everything back. FYI didn’t get a refund for that either.

Nomad internet is the worst Nomad internet is the worst, I bought the strong red plan and it worked for a few days before stoping in the middle of my work day. Customer Support for this is non existent expect to send multiple emails just to get a reply. spent a couple weeks trying to get them to fix it in the end I had enough of waiting 24+ hours between emails and decided to cancel for AT&T. For something that cost so much per month it's inexcusable for their support to be so lax about critical issues for customers.

Scammers Scammers! If I could give them a negative score, I would.I tried their service 11 months ago. It never worked despite trying everything. Started trying to cancel my subscription months ago. You start off having to try to get a person on the phone to get a return number. Since I work, I can't sit on the phone all day trying. That took 2 months to get return authorization. Shipped back all equipment in original packing following every instruction they gave. The equipment was back in their warehouse on August 1 with proof of delivery from UPS. On August 9th they billed me for August service. They've soaked me for about $1,500.