Incorrect Pro Subscription Charges I've been a customer of ManyChat for over 5 years, however in March this year I discovered that a new ManyChat pro subscription had started on one of my Facebook pages without my knowledge or notification emails. This is an error on ManyChat's part however I only discovered this now, over 6 months later and ManyChat are refusing to refund the amount. I used to be a big fan of this company however you should be aware of this problem and if connected to the service, with a card on file, check your account regularly.

Manychat billed me days after i… Manychat billed me days after i cancelled my subscription :(((((((((( I am crying why would they do that! They have lost me really. They say the following but still charged me "Please keep in mind that the subscription won't cancel immediately. The status of your subscription will become "Pending cancelation", and the subscription will be canceled completely at the end of your billing period. Do not worry, you won't be charged for it again. If you changed your mind, you can get back to Pro during the "Pending Cancellation" status. To do this, just click the green "Return to PRO" button seen in the screenshot above. NOTE that you need to cancel your Pro subscription first if you want to permanently disable your bot. Hope this helps!"

Great product for automation It has many features that allow us to build a chatbot exactly how we need, especially when it come to automation responses. A visual flow builder, this is the part that I like the most about this product. They also have many templates that we can reuse them easily.

Unresponsive Customer Support Eight days we've been waiting for a response to a support ticket. Either grow your support team or pack your bags and go home. The unreliability of both the platform and support agents makes Manychat untenable as a solution for our business.

If I could do zero stars I would If I could do zero stars I would. Once they have your card information they will not stop billing you. I’ve been trying to cancel. When logging in it says I don’t have an account. They have no customer service. By email they send me their “help” section which is useless since I have to login to do anything. 0/10 recommend.