I was a Tel3 Agent I was a Tel3 Agent. They changed their back end years ago and their agent relations never replied to me on how to get logged into their new system. After many attempts I gave up on promoting their services. Additionally now I couldn't even log into my tel3 personal account but it works so i didn't bother trying since nobody at customer service over the years replied. Now I changed emails and just changed my phone number though I have sms access to the old phone number. So now I need to update my personal tel3 account but so far nobody replies to the support ticket. The world is going down the tubes for customer service and business practices everywhere!

Getting out, cancelling credit card Suddenly the calling rates have gone way up after many years of use. Also, the Tel3 website is now "not secure", from several devices or browsers. I can't reach anyone. I'm cancelling the credit card I'm using (luckily a rarely used card specifically for these kinds of iffy websites).

Fine when I can get through Been using the service for a number of years; at least 5. WHEN it connects, the sound is perfect. The app is full featured. As others report, the problem is "All circuits are busy. Please try your call when Hell freezes over." Often re-entering the number gets through on the second try, or the third. After that I just use my Constipated Communication account and eat the 10cents per minute. I am concerned that they are offering 200% and today 300% bonus because they may be desperate for operating cash and my 19,000+ minutes may be imaginary.

Last able to call out Monday Last able to call out Monday, March 25. Since then only 'a circuits are busy'. Can't get onto my online account. Phone calls to CS say 'call back later'. Have over 6000 minutes. No online comments by customers. What's happened?

I have been a customer for years I have been a customer for years. Now, for the last 7 days any numbers I call in Germany do not connect. Customer service is so busy the disconnect to call back later and report a problem on the web site is not working.