I have been TEL3 customer sincve2008… I have been TEL3 customer sincve2008 and all my long distance calls were more than satisfied. There was some interruption in service due to some Technical difficulties but TEL3 working hard to fix those issues. Had an issue with adding new CC and recharge my account, send an email. Kary Baker replay with in 24hr, asking me to reach out to him. Few days later made a call, left a message, minute’s later Kary Baker call me back, explain an issue and my problem was fixed in less than two minutes. Thank you Kary for prompt response and excellent customer service. Jerry Genda

Last able to call out Monday Last able to call out Monday, March 25. Since then only 'a circuits are busy'. Can't get onto my online account. Phone calls to CS say 'call back later'. Have over 6000 minutes. No online comments by customers. What's happened?

Great Help With Everything Things were looking hopeless when I tried to recharge my account: my old email address (required) no longer worked, and besides that I had changed my home address and wanted to use a different credit card. The published phone number for tel3 rang and rang without being answered by an operator. I found an alternate number on a Trust Pilot review, namely 800-611-3622, and spoke to Kary, who corrected all of the information on file, recharged my account, and gave me a $70 bonus in my account. Problem solved! Thank you, Kary! I couldn't be happier with the service you gave.

My phone number changed and I cannot… My phone number changed and I cannot access my long distance, even when I submit my pin# Called customer service, left on hold for 1 hour then they hung up. tried again, same thing, tried online, no response Tel3 responded to my review and said they would send an email, they don't have my updated contact info. Is there any way through Trustpilot to give tel3 my email so we can communicate. Pat Harriss Pat Harriss

This is very frustrating This is very frustrating, day 4 now and still not able to call Germany, Tel3 support is supposedly reviewing the issue, their website is now down as well, can not access my account.