Helpful Support TurboTenant support staff is so helpful! I have never had an issue that they couldn't solve. And I made a suggestion about being able to share work orders with maintenance workers via email, and they added that as a feature! I feel like they really listen to their users and are constantly trying to improve their product.

All in one hub All in one hub! I love the features it offers all in one, organized place. I can advertise the apartments across multiple sites, communicate with potential tenants, prescreen tenants, screen and accept applications all in one place. I also love the previous landlord reference feature. I haven't used the lease feature and managing rent payment feature yet but based on my experience with all of the above, I may go ahead and use it to manage everything for my rentals.

The idea of TurboTenant is great but… The idea of TurboTenant is great but the app and execution are both lacking. I’ve been using it for a few years and still have trouble accessing leases or payments among the larger issues, clearing out old leads or tenants who have moved, as example of stuff that could be done better.

Stick with TurboTenant. Everything works great, the application process is smooth, even the nice touch of prospect's ID picture. I really appreciate the background check, and the credit score. Two things I'd LOVE to see added, would be references verification with previous landlord, or two; and job/income verification. Small landlords, that are not "LLC", have problems doing that in person. Because we're private entities, and employers and previous landlords do NOT want to talk to us about that. Other than that, all positives.

My account was suspended without… My account was suspended without explanation or notice. Same thing happened to my daughter. Listings were completely legit and professional in every way. Crickets when sent help/support email so that is a worthless waste of time. Filed a complaint with BBB. Cannot reach a person using their phone number. Prompt hangs up without giving any option to speak to anyone, simply refers you back to the inept and nonfunctioning help/support email address. BEWARE if you're a customer. They CLEARLY could not care less about customer service.