Nichole Q from WI Brookfield WI Nichole Q from WI Brookfield WI, Was such an amazing person to have met to start this journey. I can’t describe how much I’m looking forward for this. Thank you so much and I’m beyond grateful to have had a good first experience!

I checked out Smiledirectclub.com and… I checked out Smiledirectclub.com and it was kind of fine, nothing that stood out really. The reviews seemed good, but I wouldn't say it was anything extraordinary. It seemed like your typical, run-of-the-mill dental service, nothing particularly special. The website looked okay, the information was there, but it didn't blow my mind or anything. It was just an ordinary experience, nothing too special. The range of products was alright, but not amazing. Overall, it was just a typical, just-okay kind of thing.

Rikki was awesome - until Smile Direct went out of business Rikki was awesome. I didn’t expect to get that level of care and expertise outside of a dentist’s office. Update 12/16/23 : Rikki was awesome but little did I know SmileDirect was about to crash out. I was promised my aligneds in a weeks time but they never came - then I learned they would cancelled all orders and I basically lost the $300 I put down.

Highly Recommend!!! The gentleman that did our scan and our intial visit was Awesome! Very patient just all around nice guy!!! This was my 2nd time going as my older son got the aligners a year ago and now my daughter is getting them as well. I highly recommend the whole process!!!

the person at the smile shop is…Kristy is fabulous the person at the smile shop is fabulous, however, I cannot say the same for your DEPLORABLE customer service!!! I was just there last week and your people mistakenly had me listed as a retainer adjustment when in fact, I was going back INTO TREATMENT, which the person (Kristy) at the smile shop noted and sent to you, UPDATE: I see your reply, I'm in my FOURTH year of what was a 6 month treatment plan and my teeth are NOT STRAIGHT, you refused to refund my money, only offered me $100 to just go away, or stay on and continue with refits. I ordered retainers because you offered me a sale price, thinking for the future, but nope, you sent them to me and closed my account!!! This refit was for me to get back into treatment, I'm sorry but your customer service is ridiculous!!!