Cindy was wonderful Cindy was wonderful, a very good employee she knows what she doing and what she’s talking about. Did a great job to make my sister and I feel so comfortable and confident in our journey to our new smiles !

Amazing Customer Service ! The SmileGuide was amazing! She was so professional and very personable. Though the SmileGuide was working alone, she made sure to let myself and other customers know of the unexpected extended wait times that we may experience (which wasn’t very long). She had such a welcoming personality and it made me feel happy to be there. I was comfortable with her and would definitely recommend this SmileShop to anyone just based off the great customer service! The appointment was quick and easy to understand as well as straight to the point! I’m excited for my new smile!

Great Experience Edwin (Nashville) made the experience great. He was smiling, caring, careful, and knows his SmileDirect approach. I appreciate that he listened carefully, didn't push the more expensive program after he explained the two, and I had made my pick, and he went above and beyond to be complete in all aspects of the process.

Rikki was awesome - until Smile Direct went out of business Rikki was awesome. I didn’t expect to get that level of care and expertise outside of a dentist’s office. Update 12/16/23 : Rikki was awesome but little did I know SmileDirect was about to crash out. I was promised my aligneds in a weeks time but they never came - then I learned they would cancelled all orders and I basically lost the $300 I put down.

the person at the smile shop is…Kristy is fabulous the person at the smile shop is fabulous, however, I cannot say the same for your DEPLORABLE customer service!!! I was just there last week and your people mistakenly had me listed as a retainer adjustment when in fact, I was going back INTO TREATMENT, which the person (Kristy) at the smile shop noted and sent to you, UPDATE: I see your reply, I'm in my FOURTH year of what was a 6 month treatment plan and my teeth are NOT STRAIGHT, you refused to refund my money, only offered me $100 to just go away, or stay on and continue with refits. I ordered retainers because you offered me a sale price, thinking for the future, but nope, you sent them to me and closed my account!!! This refit was for me to get back into treatment, I'm sorry but your customer service is ridiculous!!!