From start to finish it was a great… From start to finish it was a great experience! Amber is absolutely amazing. She walked me through the process and made me feel so comfortable. It was like she was an old friend. So friendly and knowledgeable. I will recommend Smile Direct and specifically the Rocky River office as it was such a great experience. Thanks. Kind regards Alicia Brooks Bir

Another Great Experience Very clean and inviting space at the Portland location. Luci was great and answered all my questions, I left feeling very confident about the touch-up process. That’s the Smile Direct style I know and appreciate 👍🏻

Cunning tactics First and foremost, Trust pilot should take a look at the way the company collects their feedback. After the initial appointment, which is usually a very pleasant experience, each customer receives a feedback request. It's most likely that every customer will give them 5* However, the problems usually start within a month or two. Every single person you talk to gives you a different advice or doesn't have a clue what your query is, even if it's written on the notes. Their tactics are dishonest and cunning, and the initial feedback has nothing to do with the overall experience.

Rue was amazing! Initially, when I walked into the building I felt so much anxiety because I didn’t know what to expect from my appointment. However, after meeting my SmileGuide, Rue, my anxiety immediately began to diminish. He greeted me with such a positive attitude and friendly smile, which made me feel extremely comfortable. Rue was very professional, reassuring, informative, and thorough about the entire process from beginning to end. Thanks to Rue I am eager to start my journey and see my smile transform. The environment was also a plus! It was extremely clean and organized.

Great Experience Edwin (Nashville) made the experience great. He was smiling, caring, careful, and knows his SmileDirect approach. I appreciate that he listened carefully, didn't push the more expensive program after he explained the two, and I had made my pick, and he went above and beyond to be complete in all aspects of the process.