Cindy was wonderful Cindy was wonderful, a very good employee she knows what she doing and what she’s talking about. Did a great job to make my sister and I feel so comfortable and confident in our journey to our new smiles !

Nichole Q from WI Brookfield WI Nichole Q from WI Brookfield WI, Was such an amazing person to have met to start this journey. I can’t describe how much I’m looking forward for this. Thank you so much and I’m beyond grateful to have had a good first experience!

I checked out Smiledirectclub.com and… I checked out Smiledirectclub.com and it was kind of fine, nothing that stood out really. The reviews seemed good, but I wouldn't say it was anything extraordinary. It seemed like your typical, run-of-the-mill dental service, nothing particularly special. The website looked okay, the information was there, but it didn't blow my mind or anything. It was just an ordinary experience, nothing too special. The range of products was alright, but not amazing. Overall, it was just a typical, just-okay kind of thing.

Never too old to be Bold First experience at 64 years old getting aligners. It was a wonderful comfortable friendly experience. Allison my SmileGuide in Omaha, Nebraska explained the process every step of the way! Technology was out of this world! Can’t wait to see and feel the results. I am sooo excited! Thank you Smile Direct Club, in advance! 12/7/23 Just received a text, I do not qualify. I have a complex issue. All I ever wanted in my Senior years, was to smile till the day I die. Sorry you couldn’t help me. 😭

Cunning tactics First and foremost, Trust pilot should take a look at the way the company collects their feedback. After the initial appointment, which is usually a very pleasant experience, each customer receives a feedback request. It's most likely that every customer will give them 5* However, the problems usually start within a month or two. Every single person you talk to gives you a different advice or doesn't have a clue what your query is, even if it's written on the notes. Their tactics are dishonest and cunning, and the initial feedback has nothing to do with the overall experience.