Great customer service experience Very cooperative with rapid favorable help on replacing 7 month old lighting pad. It's this type of approach/experience that is worth $ to know their product is backed up and save me time. Now their name and my interest as a returning customer is high.

Excellent customer service My light pad stopped working. I was asked to send a short video which I did and the same day a replacement was sent. Incredible customer service. I am so impressed!

Light pad problem I had a problem with my small light pad and they sent me a free replacement. Excellent customer service.

Happy gums I purchased the NovaaLab Oral device and have been using every day for a week. I have noticed an improvement in the chronic sensitivity I have had for years, and this is only a week in. I also think that a lingering low-grade infection in the roof of my mouth seems to be getting better. My hope is this therapy can get me to truly good oral health over time.

I am positively surprised I am positively surprised! Now I can say WOW! I got today refund $124 from Novaalab for device that I returned a few days ago. In less than 24 hours after posting my negative review about my past problems with their customer service experience. Now everything moved to another, good level. Everything would be even perfect, if they also credited back my shipping charges. But things are still unexpectably good. New Customer Service rep. Bucks did a good job fast. Thank you for your speed!