Great customer service experience Very cooperative with rapid favorable help on replacing 7 month old lighting pad. It's this type of approach/experience that is worth $ to know their product is backed up and save me time. Now their name and my interest as a returning customer is high.

Wonderful Customer service Customer service. I ordered an item as a gift for my son and after paying remembered I should have had it shipped to him. I sent an email to customer service and was pleasantly surprised when the following morning had a reply saying they had corrected the shipping and it would be sent to my son. It saved me the time that I would have spent to package and drive to the post office to send to him. I am so grateful for their quick response.

Light pad problem I had a problem with my small light pad and they sent me a free replacement. Excellent customer service.

I think the pad itself is too small I think the pad itself is too small. I’m not a large person and it seems too small to me. The strap is fine but I think it would be better if the strap was actually attached to the pad instead of being separate. I’ve used this everyday since I received it sometimes even twice a day and I have not noticed any difference in my back pain. Honestly nothing different than a regular heating pad does. This is just my honest opinion and experience with it. It may do a great job for others, it just did nothing for me.

I was notified the unit is out of stock… I was notified the unit is out of stock after placing the order. This is not good business. You may consider a discount or cancelling the order.