I was notified the unit is out of stock… I was notified the unit is out of stock after placing the order. This is not good business. You may consider a discount or cancelling the order.

Light pad problem I had a problem with my small light pad and they sent me a free replacement. Excellent customer service.

When I contacted NovaaLab about a… When I contacted NovaaLab about a problem with my red light pad, I received a response within a couple of hours. After more email communications they determined that a replacement was in order. This transaction took less 24 hours. I really appreciated their customer service. I've been using my light pad almost daily since I purchased it 14 months ago. It has been a blessing to help relieve low back and hip pain. I highly recommend this belt and this company.

I am positively surprised I am positively surprised! Now I can say WOW! I got today refund $124 from Novaalab for device that I returned a few days ago. In less than 24 hours after posting my negative review about my past problems with their customer service experience. Now everything moved to another, good level. Everything would be even perfect, if they also credited back my shipping charges. But things are still unexpectably good. New Customer Service rep. Bucks did a good job fast. Thank you for your speed!

Great customer service in understanding… Great customer service in understanding the product and its benefits. Waiting for delivery now and anxious to apply it and see what the results are.