I finally received my order I finally received my order, but had to pay an additional $34.67 to the delivery person who said that the item was stopped at customs and I was charged an additional fee. I already paid a lot for the item, waited a long time to receive it, and now had to pay even more.

Great customer service experience Very cooperative with rapid favorable help on replacing 7 month old lighting pad. It's this type of approach/experience that is worth $ to know their product is backed up and save me time. Now their name and my interest as a returning customer is high.

Great Ordering Experience & Great Results!, Can't wait to get the Laser! The ordering process was easy and the confirmation came quickly, so all is good there. This tool is great, I am cutting back on my pain meds and my two older cats (13 and 18 yr old resue tabbies) and I are moving around better. My elder cats are doing things they haven't done in years. Helping my wife with her feet as well (diabetic neuropathy).

When I contacted NovaaLab about a… When I contacted NovaaLab about a problem with my red light pad, I received a response within a couple of hours. After more email communications they determined that a replacement was in order. This transaction took less 24 hours. I really appreciated their customer service. I've been using my light pad almost daily since I purchased it 14 months ago. It has been a blessing to help relieve low back and hip pain. I highly recommend this belt and this company.

Great customer service in understanding… Great customer service in understanding the product and its benefits. Waiting for delivery now and anxious to apply it and see what the results are.