Lycamobile charged me without my consent and very rude behavior of customer service representative RITHWAN On 4/26/2024 midnight Lycamobile charged me $31.50 without my consent. When I called, customer service representative named RITHWAN said that they auto-renewed my plan and charged the previous plan amount. But I haven't enabled the auto-renewal at all and told the same to him. As it was charged without my consent I was asking for the refund but he said "You don't have any rights to ask for refund as you already consumed 275.968 KB". Is this how a customer service representative will talk to a customer? Better hire the people who has some manners. He was talking like a CEO of the company. Customer service staff should maintain some professionalism while talking to customers. If I don't have rights for refund, WHAT RIGHTS LYCAMOBILE HAS TO CHARGE ME WITHOUT MY CONSENT?

Very Patient Customer Service Rep 30513 Fatima Customer Service Rep Fatima (30513) was very patient with me when I could not hear her as she was trying to help me get my account transferred from AT&T to LycaMobile. I am partially deaf, and I could not hear some of the words Fatima was saying. I also did not remember something that a previous customer service rep had done, and that caused me to misunderstand some of what Fatima was trying to tell me. I am thankful Fatima is very patient and kind. Thank you, LycaMobile, for hiring good people.

Lyca is lucky to have Nizar… This 5 star review is for Nizar not for the other cusotmer service rep working there in lyca. I had issue with the old sim and called to do sim swap , on my first call , lady (I didn't get her name ) was so rude and mean , she told in order to do sim swap we need to first find if there is any network issue on previous sim wth 🤦‍♀️and denied to sim swap. Then I hang up and called again at this time Nizar answered my call and he was so nice, he verify my frequently dialed num and verify old sim and all the required information before processing the sim swap and after verification of all information he did swap my sim and also helped me to enable wifi calling too.

Excellent both affordability and reliability. It is very affordable and reliable. I had an opportunity to talk with a person named Mr. VIN, emp#30092, who resolved my issue, which I struggled with, switching from Xfinity to Lyca in a very professional and friendly manner. Thank you!

OMAR,ID:30711 OMAR,ID:30711, he has very good service. he speak very clear and teach me how to do outomatic recharge online. he is very professional for his work . I am very satisfaction to him .So Igive him five stars.