This Has been the WORST EXPERIENCE This Has been the WORST EXPERIENCE . The customer service is such nasty work . I pray this company closes soon ! They will not let me transfer my number to a different company and the data/internet sucks ! I’ve reported them to each and every Bureau/company that I could’ve ! I never write review (Negative ones anyway) just know that I’m PISSED. And please don’t come under my review with an automated BS answer . May that company get what they deserve .

Omar the best Customer service agent… Omar the best Customer service agent ever… I spoke with omar (ID:30711) from Morocco, he was very nice and patient, he answered all my questions even though I had a lot of questions…

Inadequate and useless service I have purchased a ESIM with a plan on 21st April 2024, did all the proceedings to transfer my previous number from Mint mobile to Lycamobile. Then while I was scanning the QR code with one of your associates from helpline, she gave me wrong guidelines that hampered the settings of my mobile. After scanning the QR code, cellular network was working but my mobile data was not working. After 30 minutes of trying me and your associate failed and so she told me to delete the sim and she put up a request for a new QR code with the same number. Since then I have been waiting for a QR code and regularly calling your helpline for response but I cannot find any solution. I am out of any mobile network since last 3 days.

Lyca is lucky to have Nizar… This 5 star review is for Nizar not for the other cusotmer service rep working there in lyca. I had issue with the old sim and called to do sim swap , on my first call , lady (I didn't get her name ) was so rude and mean , she told in order to do sim swap we need to first find if there is any network issue on previous sim wth 🤦‍♀️and denied to sim swap. Then I hang up and called again at this time Nizar answered my call and he was so nice, he verify my frequently dialed num and verify old sim and all the required information before processing the sim swap and after verification of all information he did swap my sim and also helped me to enable wifi calling too.

AbdelOuahad 30693 I recently had the… AbdelOuahad 30693 I recently had the pleasure of speaking with a Lycamobile representative AbdelOuahad 30693 who went above and beyond in addressing my concerns, not just about the service, but regarding my previous interactions with other representatives as well. This individual showcased an exceptional level of empathy and professionalism throughout our conversation. Despite not being responsible for my initial issues, the representative offered a thoughtful perspective on how sometimes, customer service can vary due to different factors affecting representatives. His insights were incredibly enlightening, reminding me to consider the human aspect behind each interaction. He was not only supportive but also provided comforting advice on how holding onto negative experiences could impact my own mental health. Interacting with him was like talking to a friend who genuinely cares. This experience was, by far, the best customer service I've ever received. It was refreshing to encounter someone so dedicated to genuinely helping customers, beyond just resolving standard queries. His approach made a significant difference in my day and my outlook on future interactions with customer service. Thank you for the outstanding support and for showing true empathy and professionalism.Certainly THE best!!!!