There really is not alternative to… There really is not alternative to Drift. If you want to work with playbooks to create chatbots, Drift is the only way to go. A couple of observations: - In order to really utilize their "playbook" option, you need to pay for a plan. The free one simply won't suffice (the functionality isn't even extended to free users). If you're just looking for a free chat widget, then there are better options. - There is a huge learning curve. I think the UI for the admins could use some work.

Drift Bot is super cool Drift Bot is super cool! After implementing it within 1 day we got a lead we would have otherwise missed. Very neat tool to connect with our clients and prospects.

Thank you so much for some amazing… Thank you so much for some amazing days. 10/10 .. Really nice rooms, good food and really kind staff. We love your place and hopefully we will be back one day. All the best, Sophia and Peter from Copenhagen, Denmark.

Easy to use, loads of power and potential Easy to use, easy to build and easy to integrate with Salesforce!! There's a lot of potential to build pretty involved and almost expert system level ChatBots, even at the lower licence levels and plenty of opportunity to upgrade to AI and full NLP levels :)

Great tool to grow Direct Booking! We use the free version and got a good number of leads in the first week itself. Now I realise the importance of Chat conversation to improve Direct Hotel Booking. I got support from 2 people, Gauri and Alison, when we needed to configure desktop app and notifications. Will use the free version till Hotel business returns back to normal, after Covid 19 lock down is over.